Frequently Asked Questions

Q: Do I need an appointment and what is the cost?
A: All our services are free. Walk-ins are welcome. However, it is best to make an appointment to minimize your office wait time. Please call 0457 930 381 or text to schedule an appointment or send an email to info@phb.org.au to schedule an appointment.


Q: Can I bring someone with me?
A: Absolutely. You can bring your boyfriend, family member, or friend. If you provide consent to have them in the room, your guest will be able to join you.


Q: What should I expect when I come for my first visit?
A: You’ll be welcomed by our receptionist who will introduce you to one of our trained volunteers. She will listen to you, judgment-free and provide you with information followed by a pregnancy test, if need be.


Q: How long after sex does it take for a pregnancy test to work and how accurate is the test?
A: Our tests can be performed 7 to 10 days after conception. A client with a negative result may be invited to return within 2 weeks for a repeat test if she has not had her period.
We always recommend you confirm results with your GP or a doctor from our list of recommendations.


Q: What if my boyfriend or parent calls to see if I came in?
A: We adhere to a strict privacy and confidentiality policy. Clients will be protected from disclosure of information that violates the right to privacy except when required by law.


Q: At what point should I schedule an appointment?
A: Our professional, medical-grade lab quality pregnancy test can determine pregnancy at the first day after your first missed period. We recommend you make an appointment if you have missed a period, have any pregnancy related questions, or think you might be pregnant.

Get in touch and find out how we can help.